Medical Aid
Clients who are nursed by Crest Medical Care either pay privately or if the client's Medical Aid is involved then there are certain procedures to follow.
If it is an emergency and nurses are placed before authorisation is granted, we are here and will assist you with the process of obtaining the necessary authorisation for care. We cannot guarantee that your Medical Aid will cover your whole account from us as all Medical Aids differ and have their own policies or nursing assistance.
Please be aware that most Medical Aids do not pay for long term frail care unless under special conditions.
General Terms and Conditions
We provide service/s as agreed upon by both parties on initial consultation with the client and/or family involved. We endeavour to serve our clients with our best and loving intentions, upholding human dignity always in a personalised, professional manner.
Payment
Payment terms are within 30 days from date of statement, or 7 days from statement for 24-hour care.
Termination
Services will be terminated within 24 hours if the client so wishes, either in writing or verbally. Should we feel it our ethical duty to contend this, the Doctor in charge and the family will be consulted and other arrangements will be made for the client and with their wellbeing kept in mind. However, we cannot be held responsible for the patient once care has been terminated.
Duty Hours
Hours of service are normally discussed with the clients prior to commencing service. We keep shifts to certain times to fit in with public transport times. All nurses are transported to your home, transport is provided by us.
Nurses on night shift may not sleep while on duty, so please do not provide a bed or give permission to sleep. A comfortable chair with a night-light is sufficient and must be within hearing distance of the patient.
Meals
Nurses are required to bring their own meals to work (e.g. sandwiches etc). No specific time is set aside for meals; these must be taken at the patient's convenience and the nurses discretion. Kindly make tea, coffee or juice available for the nurses.
Nurses Duties
All basic care of the patient, including nutritional needs, e.g.
Duties do not include:
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